How do I return an item?
For new, unused, undamaged parts less than 60 days old, mail back with a copy of your order. We do not provide return shipping labels.
Items received with shipping damage or defective in the first 60 days (including packing errors):
Contact us first before returning. We'll replace at no charge.
Anything else (excluding electronic parts & charge parts) within 60 days:
We gladly accept returns for a full refund within 60 days (excluding electronic parts). Items must be new, and uninstalled for a full refund. Open or missing packaging is ok.
After 60 days and up to one year:
We'll gladly exchange the part for the same item or the most current manufacturer's substitute.
Electronic parts and core charge parts:
Electronic parts are not returnable. For defective parts, contact us for a replacement.
Core charge parts are returnable, but the maximum refund is the amount of the core charge.
On a copy of the original packing list:
Virginia Service Supply
1940H Sandy Hook Rd
Goochland, VA 23063
No restocking fees are charged on uninstalled items in factory sealed bags or uninstalled items in intact, unmarked (but may be opened) factory boxes.
Shipping charges are not refundable